James and Agnes O'Connell, Marriotsville, MD

James and Agnes O'Connell's Review:

After deciding to finish the basement, we interviewed five contractors.  Most of the contractors came with a tape measure and took some notes and promised to get back with us.  Almost all of the contractors came back with a lump sum quotes with very little breakout.  We were more interested in line item costs so we could add or delete per our budget.

Basement Masters provided a booklet with all the prices set and in great detail.  That is what we wanted.  We explained our hopes and dreams and Pavel helped us put them into reality within our budget.  The communication between Pavel and us was fantastic!  He must sleep with the phone tied to his ear.  Responses to our question and concerns were always within minutes. Construction began exactly on the appointed day and the workers were very experienced and excellent workers.  They encouraged us to make  changes as we saw fit and willingly made the changes.  At the end of each day the work area was swept clean and all tools were piled neatly out of the way.  A refreshing change from other construction projects we had undertaken.  All during the construction Pavel talked to us and offered suggestions on how to make things better and for a better price.

John and George, the onsite mechanics, worked with the utmost concern to detail and precision with all the trim and cabinet work.  The electrician and painter and drywall people also exhibited the same concern for a perfect finished product.  During the entire project Pavel continued to be onsite reviewing the work and answering our questions and concerns.

Payment for the project was staggered to coincide with the work progress, a helpful alternative to lump sum payments.
We are extremely happy with the end result and even happier that we chose Pavel and his team at Basement Masters.

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